The David Politis Company | Crisis Communications
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Crisis Communications Tag

17 May Seven Crisis Communications Rules for Public Apologies that Work

Posted at 11:30h in Apology, Crisis Communications, KUTV, Media Properties, Media Relations, PR, Press Conferences, Public Apology, Publicity, Shauna Lake 0 Comments

One week ago, long-time KUTV evening news anchor Shauna Lake was arrested in Salt Lake County for suspicion of Driving Under the Influence. This past Monday, Lake was formally charged with a DUI misdemeanor count in Murray Justice Court and issued two other misdemeanors related...

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17 May KUTV’s Shauna Lake Shows the Right Way to Make an Apology

Posted at 00:49h in Apology, Crisis Communications, Elected Officials, KUTV, Public Apology, Public Figures 0 Comments

One week ago, long-time KUTV evening news anchor, Shauna Lake, was arrested on suspicion of Driving Under the Influence (DUI). Today she issued an on-air apology, one of the best I have ever witnessed in my 30+ years as a communications professional. Here it is: [embed]https://www.facebook.com/2NewsShaunaLake/videos/1314640468584452/[/embed] For any...

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12 Apr No Thanks, I Don’t Want the Head PR Job at United Airlines

Posted at 11:04h in 66 RULES for Publicity Success, Crisis Communications, Customer Service, Delta Airlines, Investor Relations, IR, Marketing, PR, Public Relations, Publicity, United Airlines 0 Comments

Three nights ago, mobile phone video surfaced showing a passenger being forcibly removed from his seat on a United Airlines jet. {NOTE: The images shown below are graphic, appalling and disturbing.}   [embed]https://www.youtube.com/watch?v=UaNost5U5BE[/embed]   The cause for the passenger removal? United had overbooked its flight and needed to get four...

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