12 Aug QUOTE: Gary Vaynerchuk on “Dangerous Customers”
Watch out for the quiet ones; they may be the ones to torpedo your business.
Count on Gary Vaynerchuk (aka @GaryVee) to understand the fact that unhappy customers have a much BIGGER impact on companies and brands than happy customers do.
The takeaway lesson here is to always ask for feedback. But don’t settle for feedback alone.
It’s critical that you also take careful note of what your customers actually do, especially if it’s not in harmony with what they tell you. For as the cliche says,
Actions speak louder than words.
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